Frequently asked questions (Android)


Why was my city guide not fully downloaded?

Does this app work completely offline?

How do you keep the tips up-to-date?

Are updates free?

Can I save my favorite tips?

Do I need a GPS?

Your question is not in this list? Please e-mail us!

Why was my city guide app not fully downloaded?

This is most probably due to a temporary connection error with the Google Play Store while downloading your city guide. We advice you to remove the app completely, and reinstall it again.
1) Go to Settings => Applications => Manage applications
2) Choose “uninstall”
3) Download The Spotted by LocalsĀ app again from Google Play
4) Re-install your city (of course you won’t be charged again!)

If you have purchased the full version before, all spots & maps will be downloaded. It can take up to 10 minutes to download a complete city guide, as all maps are stored offline in the app.

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Does this app work completely offline?

Yes, all the tips and maps in all city guides work completely offline. You can turn your internet connection off, and everything will work!

Only if you visit an external link (which you won’t have to do – all info is included in the app) you have to be online to open it. We warn you with a pop-up, so don’t worry!

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How do you keep the tips up-to-date?

Our Spotters write about their favorite spots only – spots they visit frequently. They constantly update their articles, to keep them up-to-date and up-to-season. Whenever you’re online, the app notifies you when there are updates available. If you choose so, the city guide will be updated – for free of course!

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Are updates free?

All updates of this app, and new tips will always be free.

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Can I save my favorite tips?

Yes! if you want the app to remember a certain spot, you can store it as a “favorite” in a city guide. On the map you can easily recognize spots you favorited.

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Do I need a GPS?

Yes, you do. The app will not download if your Android device does not have a GPS.

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More in the media

“…authentically local, on-the ground advice…”

The Guardian

More in the media

Get in touch

Question about our app? Want to become a Spotter? Have an idea?
Whatever it is: we’d love to hear from you!

Click here
Last Changed Date: 2016-05-19 11:45:13 +0200 (Thu, 19 May 2016)