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You probably experienced a temporary connection error with the App Store while downloading your city guide. It’s easy to resolve, by clicking “Restore” in the “Download guides” tab (at the bottom) after starting up the app. This restores the city guide(s) you bought, and downloads them again. If you paid for the city guide, you will not have to pay again!
Make sure you’re on WIFI, and do not to switch between applications. It can take up to 10 minutes to download a complete city guide, as all maps are stored offline in the app.
Yes, all the tips and maps in all city guides work completely offline. You can turn your internet connection off, and everything will work!
Only if you visit an external link (which you won’t have to do – all info is included in the app) you have to be online to open it. We warn you with a pop-up, so don’t worry!
Our Spotters write about their favorite spots only – spots they visit frequently. They constantly update their articles, to keep them up-to-date and up-to-season. Whenever you’re online, the app notifies you when there are updates available. If you choose so, the city guide will be updated – for free of course!
All updates of this app and the city guides will always be free.
Yes! if you want the app to remember a certain spot, you can store it as a “favorite” in a city guide. On the map you can easily recognize spots you favorited.
You can use the city guide on an Apple device without a GPS (iPod). For the best user experience however, we advise you to use an iPhone or iPad with GPS.
Congratulations with your new phone :). We will help you switch for free by refunding your double purchases. Unfortunately Google & Apple don’t play well together and especially Apple does not make it easy to refund, so it takes a few steps.
1) Make sure you purchased the same city guide for both Android and iOS
2) Take a screenshot of the opening screen of the app on your iPhone (we can’t look into your account)
3) Send an email to firstname.lastname@example.org to this email with
> Your Paypal email address for the refund. If you don’t have one, a Paypal email account will be created when you accept the payment.
> The screenshot of step 2
> The Google Play email address you to purchase the Android city guides