Frequently asked questions (iPhone)


Why was my city guide not fully downloaded?

Is the app 100% offline?

How do you keep the tips up-to-date?

Are updates free?

Can I save my favorite tips?

Do I need a GPS?

Your question is not in this list? Please e-mail us!

Why was my city guide app not fully downloaded?

You probably experienced a temporary connection error with the App Store while downloading your city guide. It’s easy to resolve, by clicking “Restore” in the “Download guides” tab (at the bottom) after starting up the app. This restores the city guide(s) you bought, and downloads them again. If you paid for the city guide, you will not have to pay again!

Make sure you’re on WIFI, and do not to switch between applications. It can take up to 10 minutes to download a complete city guide, as all maps are stored offline in the app.

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Is the app 100% offline?

Yes, all the tips and maps in all city guides work completely offline. You can turn your internet connection off, and everything will work!

Only if you visit an external link (which you won’t have to do – all info is included in the app) you have to be online to open it. We warn you with a pop-up, so don’t worry!

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How do you keep the tips up-to-date?

Our Spotters write about their favorite spots only – spots they visit frequently. They constantly update their articles, to keep them up-to-date and up-to-season. Whenever you’re online, the app notifies you when there are updates available. If you choose so, the city guide will be updated – for free of course!

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Are updates free?

All updates of this app and the city guides will always be free.

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Can I save my favorite tips?

Yes! if you want the app to remember a certain spot, you can store it as a “favorite” in a city guide. On the map you can easily recognize spots you favorited.

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Do I need a GPS?

You can use the city guide on an Apple device without a GPS (iPod). For the best user experience however, we advise you to use an iPhone or iPad with GPS.

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More in the media

“…authentically local, on-the ground advice…”

The Guardian

More in the media

Get in touch

Question about our app? Want to become a Spotter? Have an idea?
Whatever it is: we’d love to hear from you!

Click here
Last Changed Date: 2016-05-19 11:45:13 +0200 (Thu, 19 May 2016)